Landlords 2 have received the British Property Awards accolade for outstanding customer service following a series of ‘mystery shopper visits’ by BPA assessors.
BPA director Robert McLean said: “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure we have the most inclusive awards. They have also been structured to remove any opportunity for bias or manipulation. If an agent has been given one of our awards, it is simply down to the fantastic customer service levels they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
The British Property Awards team ‘mystery shops’ every Estate Agents, judging them against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria are both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure agents have been rigorously and fairly judged.
Tim Haigh of Landlords 2 said: “We have a reputation for being letting agents who are different to the norm, We are a family business established over twenty years ago when as portfolio landlords we became disillusioned with high street letting agents. The experience led us to conclude that with the appropriate education and training we could offer a better service ourselves. We are delighted this has been further recognised by an independent organisation such as the British Property Awards. So if you’re a Landlord looking for an agent make sure that they are Landlords 2!”
Here at Landlords 2 we are proud to integrate with local businesses which is why we are going to be doing a series of blogs in which we discuss a business in the community who we are supporting. In this blog we are going to be discussing ATSAS, Accredited Training Safety Advice Service.
ATSAS, owned by Marlene Robinson is a fully accredited first aid training provider that not only offers hands on classes but can also review your business for any risks and keep you compliant.
She has recently started offering a range of online training courses that can benefit businesses of all sizes. They are split into different sections based on your requirements…
Health & Safety Course
Keep your business compliant and your employees safe by enrolling on this online Health & Safety course. The course is interactive and conducted by a virtual tutor who will focus on the specific areas you need. Every course is personal to each employee and the message is designed to be clear and precise.
Business Skills Suite Course
It can be hard to keep your skills fresh with the ever-changing business environment. That’s why you will benefit from a Business Skills Suite online course! The tutor lead one on one workshop adjusts to a pace that works best for you. The course covers a wide range of topics from core business skills to how to use social media effectively for your business.
Health & Social Care Course
Extensive training is crucial for anyone who works in a health and social care setting. These online courses could be the help you need to keep your staff up to date with all the latest knowledge and skills. The interactive workshop can be downloaded at a time and place most suitable for the candidate. Subjects include infection prevention and control and safeguarding, and the courses are approved by the CPD.
If you require more information on these courses or any of the other services ATSAS offers, please call 07549 845721 or visit: www.atsas.org.uk
Whether you are a new landlord or an experienced one, each tenant is totally unique and requires different conditions. Your job as a landlord is to keep them happy and at ease during their tenancy. In this blog we are going to be looking into the best ways to keep your tenant happy.
Communication is key when it comes to a successful tenancy. If a tenant requires something from you, whether it be advice or has a problem with their property, you must be able to respond quickly and deal with the situation in a professional friendly manner. You must also get into the habit of keeping consistent contact with your tenant to make sure they are happy, just a phone call every now and then makes a great difference.
Keep Up with Maintenance
Even though you do not live there personally, your buy to let properties are your responsibility and sometimes its best not to wait until a tenant brings up a problem, instead you should deal with it early. Whether you have 1 property or a whole portfolio, arrange regular inspections in which you visit your tenant, making sure the house is in ship shape with no problems. This will show to your tenant that you care about the property and their wellbeing.
Be Friendly and Approachable
The worst situation you can be in is for your tenants to be afraid to speak to you due to your manner. This will almost certainly lead to them not wanting to stay in the property once their agreement ends. Therefor you must be careful with how you handle yourself and always be friendly. If you have a new tenant why not send them a welcome present, it doesn’t have to be something big, but it shows you care. Communication will play a huge part in this and if you keep consistent contact it will show you are there if they need anything.
Why Property Management Is the Best Way to Keep Your Tenants Happy!
We understand keeping every one of your tenants happy can be tricky, if you have a large portfolio it can feel like you are juggling lots of things and you might not provide the best service. That’s where we at Landlords 2 come in… We are proud to offer a full property management service, for any number of properties. We can keep you compliant with the latest laws and legislation plus keep every one of your tenants happy. Meaning you can relax in the knowledge Landlords 2 have you covered.
For more information on our Management Service, please call 01325 978970 or visit our website: www.landlords2.com
Whether you are looking to rent out your old home, build a property portfolio or just gain some extra income. Becoming a landlord comes with many guidelines to follow. In this blog we are going to be looking at the top 5 tips first time landlords should take on board.
Becoming a landlord is not easy. There are many hidden factors that you must consider. That’s why it’s important to prepare before you take on the role as a landlord. Do your research, ask friends and family who have rented properties out before. You can also speak to the experts at Landlords 2 about our range of property management services.
2. Decide your requirements
Before even stepping foot on the rental market, it’s important to know your needs and wants from the tenant. How much rent will they pay? Are there any specific living requirements? Will you allow pets? All these points are crucial so it’s wise to talk with a professional.
3. Screen tenants properly
There is nothing worse than a nightmare tenant, that’s why you must have a proper screening plan in place for tenants. Here at Landlords 2 we offer a first-class tenant find service. We will establish the tenancy, ensuring all legal requirements are met prior to handing over the file to you for ongoing management.
4. Make a Property Inventory
Before your tenant moves in, its important to make sure you have a Property Inventory drafted up. This document includes an account of all the furniture that was in the property before the tenant moved in. It is also proves how the property looked at the start of the tenancy in case the current occupant tries to prove otherwise.
5. Keep an overview
No matter if you have one property or ten you must keep an overview of each one. Keep check of each tenant to make sure they are following guidelines. Make sure you visit the property regularly to keep up appearances and maintenance. If you have more than one property this can become a timely process. We offer a full property management service to make sure everything is taken care of. We will keep up with constantly changing legislation meaning you can breathe a sigh of relief knowing your property portfolio is in safe hands.
If you would like more information on our landlord services, please call 01325 978970 or visit our website: www.landlords2.com
Landlords 2 are available seven days a week to take enquiries from Tenants and to give you the best chance of finding a Tenant.
On the May Day bank holiday weekend we will be taking calls from Tenants and letting properties.
While other Agents are busy at their barbecue's Landlords 2 have been working.
Listed Saturday and Let on Sunday.
Landlords looking for an agent - make sure they are available over the bank holiday weekend, better still make sure they are Landlords 2.
Throstlenest Avenue, Darlington ** LET IN UNDER 24 HOURS ** - Monthly Rental Of £575
Get in touch any day of the week we will get your property online Saturdays, Sundays and even Bank Holiday Mondays
Landlords 2, Earlston House, 181 Coniscliffe Road, Darlington, Co. Durham., DL3 8DE
Tel: 01325 978970 | Email: email@example.com