Its official, Landlords 2 are the best letting agent in Darlington.

Landlords 2 have received the British Property Awards accolade for outstanding customer service following a series of ‘mystery shopper visits’ by BPA assessors.

BPA director Robert McLean said: “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure we have the most inclusive awards. They have also been structured to remove any opportunity for bias or manipulation. If an agent has been given one of our awards, it is simply down to the fantastic customer service levels they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.” 

The British Property Awards team ‘mystery shops’ every Estate Agents, judging them against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria are both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure agents have been rigorously and fairly judged.

Tim Haigh of Landlords 2 said: “We have a reputation for being letting agents who are different to the norm, We are a family business established over twenty years ago when as portfolio landlords we became disillusioned with high street letting agents. The experience led us to conclude that with the appropriate education and training we could offer a better service ourselves. We are delighted this has been further recognised by an independent organisation such as the British Property Awards. So if you’re a Landlord looking for an agent make sure that they are Landlords 2!”